PRIVACY POLICY
Last updated: 30th October 2025

1. Introduction

Welcome to MikroTech South Africa (Pty) Ltd (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or make a purchase from https://mikrotech.co.za (the “Site”) or otherwise interact with us. We are committed to protecting your privacy and ensuring your personal information is handled in accordance with the Protection of Personal Information Act (“POPIA”), and any other applicable laws in South Africa.

2. Responsible Party & Information Officer

We are the “responsible party” for the purposes of POPIA. If you have any queries or concerns about this policy or our processing of your personal information, you may contact our appointed Information Officer:
Email: support@mikrotech.co.za

3. What Personal Information We Collect

When you register, make a purchase, or interact with the Site, we may collect the following personal information:

  • Name and surname

  • Email address

  • Physical address

  • Mobile number

  • Payment (billing) details

  • Shipping details

  • Interaction data (e.g., orders, returns)

  • Marketing preferences

  • For affiliates: referral details, payout data

  • From tracking: cookies, device information, browsing behaviour

4. Purpose and Legal Basis for Processing

We collect and process your personal information for the following purposes:

  • To register your account and verify your identity

  • To process and deliver your orders

  • To communicate with you regarding your order, account, and our products or services

  • To send you marketing offers and promotions (only if you have opted in)

  • To operate our affiliate programme and pay referrals

  • To improve your experience on the Site (through analytics and tracking)

  • To comply with legal obligations (e.g., tax, fraud prevention)

Under POPIA, we rely on the following legal bases: consent (e.g., for marketing), contractual necessity (for delivering goods), and legitimate interests (e.g., improving our services), in line with POPIA’s conditions.

5. Further Processing

We will not process your personal information for any purpose incompatible with the purpose for which it was originally collected, unless required or permitted by law.

6. Third-Party Service Providers & Processing Platforms

We engage third-party service providers (“operators” under POPIA) to assist with our business operations. These include but are not limited to:

  • Internal Operations: CRM, mailing, and workflow automation

  • Affiliate programme management

  • Payment processors, delivery/logistics providers, fraud-prevention services

We ensure that these operators process your information only on our instructions and adopt appropriate technical and organisational safeguards to protect your personal information in accordance with POPIA.

7. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to recognise repeat users, enable features, monitor browsing, and provide personalised advertising. You will see a cookie banner at first visit where you can accept or decline cookies. Disabling certain cookies may affect the functionality of certain features of the Site.

8. Direct Marketing & Profiling

If you have opted-in, we may send you information about our products, services, promotions or features that may be of interest. You may opt out of marketing at any time by clicking the “unsubscribe” link in our email communications or by emailing us at support@mikrotech.co.za. You have the right to object to profiling and direct marketing under POPIA.

9. Data Retention

We will retain your personal information only for as long as is necessary to fulfil the purposes for which we collected it, or as required by law (e.g., tax and accounting retention periods).

10. Security & Data Breach Notification

We implement reasonable technical and organisational measures to secure your personal information against unauthorised access, loss, damage, destruction, alteration or disclosure. In the event of a data breach involving your personal information which may result in risk of harm to you, we will notify the Information Regulator and the affected data subjects as soon as reasonably possible in accordance with POPIA.

11. International/ Cross-Border Transfers

If we transfer your personal information outside the Republic of South Africa (for example via cloud services), we will ensure that the recipient country has an adequate level of protection, or that appropriate safeguards are in place (such as standard contractual clauses), to comply with POPIA’s cross-border transfer requirements.

12. Your Rights as a Data Subject

Under POPIA you have the right to:

  • Request confirmation whether we hold personal information about you.

  • Request access to the personal information we hold about you.

  • Request the correction or deletion of your personal information if it is inaccurate, irrelevant, excessive, out-of-date, misleading or unlawfully obtained.

  • Object to the processing of your personal information (including for direct marketing).

  • Withdraw consent at any time (for processing based on consent).

  • Lodge a complaint with the Information Regulator: see https://www.inforegulator.org.za/.

13. Reviews and Ratings

When you provide a rating or review of a product on the Site, you consent to us using that review (including your first name) for marketing, newsletters or other promotional purposes. We will not display your last name or contact details alongside the review. If you do not agree, please do not submit a review.

14. Liability

MikroTech undertakes never to sell or make your personal information available to any third party other than as provided for in this policy. Whilst we do all things reasonably necessary to protect your rights of privacy,  we cannot guarantee or accept liability whatsoever for unauthorized or unlawful disclosures if your personal information, whilst in our possession, made by third parties who are not subject to our control.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect when the policy was last revised. If we make material changes, we will notify you by posting the updated version on our Site.

16. Account Deletion & Data Removal

If you wish to delete your account and all associated personal information that we hold (subject to any legal obligations to retain data), please complete the form available at: https://mikrotech.co.za/delete-my-account/.
Once we receive your request we will:

  • Confirm your identity;

  • Delete or anonymise your personal information, except where we are required by law to retain certain information (for example for tax or warranty purposes);

  • Confirm to you that your request has been completed.

Acceptance

By using our Site or providing your personal information to us, you agree to the terms of this Privacy Policy.