Frequently Asked Questions

A List Of Some Of The Most Common Questions We Get Asked.

What Delivery Methods Are Available?

We Offer Three Methods Of Delivery Throughout South Africa, To Meet Your Standards & Convenience:

 

Door To Door Delivery: This Is Our Most Preferred Method Of Delivery, And Is Selected By Default. Upon Placing Your Order, Your Items Will Be Packaged & Collected By A Courier, Who Will Then Deliver The Package To The Address You Provided. This Delivery Takes Place On A Monday To Friday Between 8AM – 5PM, So Please Enter An Address Where You Will Be Present During These Times (Such As Your Work Address, If Necessary.)

The Following Door To Door Delivery Couriers Are Available:

The Courier Guy: We use The Courier Guy to deliver all our packages that are stored in our local warehouses, and have them arrive within 1-3 working days!

Aramex Express: We use Aramex Express to deliver all our imported packages that are stored in our New York, Hong Kong, or Shanghai warehouses, and have them arrive within 5-10 working days! We also cover all Customs Documentation and pay for the Import Taxes on your behalf.

Collection: Collections are available at a few of our Warehouses (Through out Johannesburg, Durban or Cape Town), or at our Office – 26 Manson Street, Parkrand, Boksburg 1459. Please contact us in advance if you would like to collect your package, and we’ll make an arrangement for you. 🙂

We Provide Tracking Numbers With Each & Every Product We Deliver, So You’ll Have The Relief Of Always Knowing Where Your Package Is, At All Times.

How Long Will Delivery Take?

We Provide Tracking Numbers With Each & Every Product We Deliver, So You’ll Have The Relief Of Always Knowing Where Your Package Is, At All Times.

 

Please refer to the delivery times stated for the individual product you are interested in. However, to give you a broad estimation on delivery times, we will break them down into 2 groups as follows:

Local Stock: The much less complicated process, Where we aim to satisfy within 1-3 Working Days to any door in South Africa. All items that have no “Imported” markings are local stock.

Imported Stock: All items that are classified as being Imported in the product’s title and/or description, take approximately 5-10 Working Days to be delivered to your door. There may be possible delays at Customs, however we work very closely with them to provide the necessary documents for fast clearance. Did We Mention That You’ll Never Have To Pay Import Taxes & Duties? We Cover That For You!

What Is Your Return Policy?

So, Your Package Just Arrived, But You’re No Longer Feeling The Same Love For It The Day You Placed Your Order?

 

No Worries! You’ve got 7 days from the day you received it to return it, if you’ve changed your mind. As long as the package has been unopened, with all seals & plastic still in tact so that we can resell it again, and you’ll get a full refund! We also allow returns for up to 30 days for all purchases, however there are some conditions here. Click Here to read more about our Return Policy

Refunds may be issued immediately as In-Store Credit, or alternatively we can transfer the full amount back into your account within 2-3 Working Days. (Minus Shipping Costs, Sorry. Those Are Not Refundable, Unless You Pick To Recieve Your Refund In Store Credit)

What Payment Methods Are Available?

We Have A Multitude Of Payment Methods Available

 

  1. Instant EFT: This is our preferred method of payment, as the payment usually reflects almost instantly and this let’s us prepare the package for delivery as soon as possible. You may even notice that we usually offer a discount to those who purchase using Instant EFT
  2. Bank Transfer or Deposit: If you would prefer to do a Direct Bank Transfer or Deposit, please select this method at checkout and you will be shown our account details to transfer the amount to. Please allow 1-2 days for payment to reflect in our FNB account.
  3. Mobicred Monthly Installments: The great guys over at Mobicred have put together an elaborate service that allows any South African to make a purchase online, easily with their credit facility. MikroTech fully supports Mobicred’s 12/24 month payment plans for all of our products, and we highly recommend checking them out & perhaps even creating an account here.
  4. Cash On Delivery: Unfortunately, we currently do not support Cash On Delivery. However we are looking into adding this in the future.

How Can I Track My Order?

We Make It Easy For You To Know Exactly Where Your Order Is, At All Times.

 

Upon placing your order, you will instantly recieve an e-mail from MikroTech containing your invoice, warranty number, and tracking number.

Simply copy the tracking number provided in the e-mail, and paste it in the field on the Track Your Order page.

Or, you could head over to the My Orders section under in your account section, to view all these details and more!

How Can I Make Money With Your Affiliate Program?

We’ve Made It Extremely Easy For YOU To Make Money

 

Would you be interested in the opportunity to earn a steady income as an affiliate with MikroTech? Here’s how it works:

  1. Register for an affiliate account by visiting our Affiliate Page
  2. Once you’ve registered, you can create a unique link for yourself: (For example www.mikrotech.co.za/John)
  3. You can then share this link with your friends & family, on the Facebook Marketplace & WhatsApp, or maybe even your own YouTube channel.
  4. When someone you referred makes a purchase, you will earn 5% of their entire order’s value as a commission.
  5. You will earn commission on ALL orders they place with us for the next 30 days!

How Do The Loyalty Points & Rewards Work?

Customer satisfaction is worthless. Customer loyalty is priceless.

Here is a powerful yet simple rule. Always give people more than they expect to get.

 

That’s why we’ve created the sweetest loyalty points program around, along with our Free Memberships Coming Soon! It’s all to show our appreciation for our die-hard fans & their continued support!

The Quick Breakdown:

  • For each purchase made, you automatically earn 1% back in Loyalty Points!
  • Based on the category for each product you’ve purchased in the past, you gain a unique Membership for that category. This grants you free access to a ton of exclusive content!
  • Weekly challenges to complete to gain extra Loyalty Points!

How Can I Contact You?

We’d Love To Hear From You!

 

Whether You Need Assistance, Or You’re Just Looking To Strike Up A Friendly Conversation. You Are Always Welcome To Contact Us In One Of The Following Ways:

WhatsApp: 066 203 6786

E-Mail: support@mikrotech.co.za

Through The Live Chat Feature In The Bottom Right, From 8AM – 8PM Monday To Friday, And 9AM – 7PM On Saturday & Sunday.